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CALL ACCOUNTING AND REPORTING

Transparency of a communications network is critical

We at Alpha 1 Systems use only a market leading product of call accounting, or call logging, software. It is designed to provide companies with detailed insight into their voice systems.

Whether you reserve Managerial access to your personal computer, or simply wait for the scheduled reports to come in via email, or whether you would like to display real-time call reports on a monitor or separate screen for visibility, all is well with our Call Logging Solution.

The principle business needs that it addresses are:

tablet displaying graph 3dCost and revenue optimizationAnalyse telephone costs in real time. Respond to cost triggers and trends. Compare multiple carrier rates.
Graph1-iconCost allocation within a companyAssign costs to departments and employees for chargeback. Schedule cost reports to Finance and Human Resources teams.
graphService billingAllocate costs to account codes and produce billing reports for client phone usage.
Activity-Monitor-iconNetwork optimisationMonitor effectiveness of network, network utilisation, and network capacity in real time. Respond to real time triggers and trends. Identify over-utilised and under-utilised trunks. Monitor call-routing effectiveness, abandoned calls, agent utilisation and many other network aspects.
graph2Staff activityReport on employee calling activities and patterns. Measure key performance indicators (KPIs).
security-icon 100x100Security and complianceMonitor telecom activity and set thresholds to alert on suspected fraudulent activity. Monitor telephony systems to ensure availability of this business critical infrastructure.

 

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Our Promise We Believe In Being Better


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12 months Guarantee as Standard on all of our Equipment and Labour!

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ALPHA 1 SYSTEMS LTD

58 Burns Way
Heston
Middlesex
TW5 9BA

Company No. 06973338
DUNS No.      21-557-0175
VAT Registered

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