This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer.  We do occasionally update this disclaimer so please refer back to them in the future.


TERMS AND CONDITIONS for Alpha 1 Systems Ltd

These terms and conditions govern your use of our website, and our relationship with you, as our client. Please read the terms in full before you use this Website, or request us to commence any work. If you do not accept these terms, please do not use this Website, accept our quote, ask us to begin works, or order any chargeable goods and/or services from us. Using the Website implies that you accept these terms.  We do occasionally update these terms so please refer back to them in the future.


Returns Merchant Authorisation for Alpha 1 Systems Ltd

Alpha 1 Systems offer a full 12 month 'return to base' warranty on all products (excluding consumable products e.g. batteries, tapes, ink cartridges).

The warranty commences from the date of arrival with the customer

In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturer’s warranty will take precedence
Manufacturers may offer an extended warranty period to customers who purchase new products. Alpha 1 Systems will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly. Full details on each individual item can be obtained upon request by the customer to Alpha 1 Systems.

Any misuse, wear & tear or abuse of goods by the customer will invalidate the warranty.

Except in pre-arranged circumstances, Alpha 1 Systems warranty is not valid outside the United Kingdom.

Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.

Alpha 1 Systems reserves the right to repair replace or credit faulty items at its discretion.

Advance replacement goods will only be despatched with the agreement of a company director and in which case the above condition will apply.

Your statutory rights are not affected.

Products must not be returned to Alpha 1 Systems without an authorised returns number. Please Email us or call us on 08444 145 329 Mon-Fri 09.00am - 5.00pm for a returns number. Any products returned without an authorised returns number will not be accepted. The cost of the return of the products to Alpha 1 Systems is to be borne by the customers unless otherwise arranged in advance.

It is the responsibility of the customer to ensure the safe return of goods to the company. The returns address for all items is:

Alpha 1 Systems
Customer Returns
58 Burns Way

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee.



At Alpha 1 Systems Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly.


Our Promise We Believe In Being Better

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12 months Guarantee as Standard on all of our Equipment and Labour!

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Contact us


58 Burns Way

Company No. 06973338
DUNS No.      21-557-0175
VAT Registered

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Copyright © 2013 Alpha 1 Systems Ltd. All Rights Reserved

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